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Frequently Asked Questions 🤔

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Why is it so important to you that SmartSweets have no sugar alcohols?

Sugar alcohols are often used in the food industry to push down the net carb count. We think that this comes at waayy too high a cost to our bodies. We want SmartSweets to be friendly to our tummies so we will never use sugar alcohols. 

Why have you developed your own testing method?

We discovered that standard nutritional tests actually leave out a sugar molecule. We want our community to know about this so our nutritional stats include all the required testing PLUS an extra sugar molecule others don’t capture. 

Will you continue to update your recipes?

Innovation is in our DNA! We are committed to using the latest and greatest ingredients in our recipes and will continue to evolve with new candies and tweaks to existing recipes over time.

Once opened, how long do SmartSweets last?

Because our innovations are proudly made with natural ingredients with no preservatives or additives, SmartSweets will begin to harden if left exposed to air once opened. When sealed, SmartSweets are shelf-stable for 12-18 months depending on flavour.

Are SmartSweets plant-based?

Sweet Fish, Sour Blast Buddies, Peach Rings, Sourmelon Bites, Cola Gummies, Lollipops and Jolly Gems are all 100% plant-based and vegan friendly! 🌱 Our Fruity Gummy Bears and Gummy Worms contain gelatin and are not plant-based.

Are SmartSweets kosher?

Sweet Fish, Sour Blast Buddies, Peach Rings, Sourmelon Bites, Cola Gummies, Lollipops and Jolly Gems are plant-based but not Kosher certified. 

Our Fruity Gummy Bears and Gummy Worms contain pork-based gelatin and are not Kosher.

Are SmartSweets safe for those with peanut/tree nut allergies?

Our #KickSugar candy lineup is made without any CFIA (CA) or FDA (US) regulated priority food allergens as ingredients! This includes eggs, milk/dairy, mustard, peanuts, tree nuts, shellfish, fish, sesame seeds, soy, sulphites, and wheat/gluten.

We try our best to use allergen-free facilities that do not process the major food allergens identified by US regulatory authorities, however some of our products may be made in facilities that process and handles allergens. Our manufacturing facilities have robust separation and testing programs to ensure there is no cross-contamination. In addition, we add precautionary allergen statements on our packaging if the facility processes or handles the allergens for our consumers to make the right decisions. This precautionary statement is currently on our Lollipop packaging. If you have severe allergy concerns, please consult your doctor before consuming. Please note that our coconut oil is refined and thus exempt from tree nut labelling as it does not contain any protein content in the finished oil.

Has the portion size changed?

Our 50g bags remain one serving for the whole bag.

How are you innovating your recipes?

We want to disrupt the candy aisle and offer a radically better alternative to traditional candy. We also want to remove the sugar in a category comprised of 97% sugar! When you have goals this big and bold, it requires a lot of innovation. Innovation requires testing, experimenting and lots of iterations - we just don’t stop! It’s in our DNA.

Why is offering plant-based options so important to you?

The simple answer is that we know this is important to you - our community - and we want to extend the benefits of a radically better choice to traditional candy to those following plant-based diets, who until now have been extremely limited in the candy they can enjoy.

Do I need to be careful about how many pouches I consume because of the high amounts of fiber?

Unlike traditional candy where fiber is nowhere to be seen, our candy represents approximately 32-46% of the daily recommended fiber intake. Fiber offers so many benefits but for some of us our digestive systems are particularly sensitive to consuming high quantities of fiber in one sitting. Word to the wise - if you are looking to increase your fiber - go slow! it’s advised to do so gradually over the course of a few weeks to allow your system to adjust without side effects.

Are SmartSweets Keto friendly?

While we don't innovate for any specific diet, we know & love that the keto community is part of the mission to #KickSugar and have been extremely mindful of feedback. We worked our hardest to get the net carbs as low as humanly possible while using quality ingredients, up to 92% less sugar than traditional candy, no sugar alcohols, not sneakily messing with package size and ensuring our candy is tummy friendly. We can't wait to hear how SmartSweets works for you!

Holiday Shipping Timeline

Last day to order your #KickSugar candy to have it by December 25*: Tuesday December 13

*Please note, holiday cut-off dates and shipping estimates are provided based off of carrier timelines. SmartSweets cannot ensure the exact arrival date of any order.

Orders are currently taking 2-3 business days to fulfill and then 1-5 business days to deliver, depending on where you live. You will get a tracking number in your inbox as soon as your #KickSugar candy is on its way to you! 

We are working super hard to get you your order as safely and efficiently as possible. Thanks so much for bear-ing with us!


Do you ship overseas?

We currently ship to continental US (via SmartSweets.com) and Canada (via SmartSweets.ca). We unfortunately are unable to ship to Alaska or Hawaii at this time. Vitasave.ca & Vitacost.com both ship SmartSweets internationally - check it out!

What is a subscription?

When you check out using the "subscription" option, you are making an advanced payment schedule in order to receive your #KickSugar candy fix on a predetermined date every 30 days. To activate your subscription, choose the "Subscribe + Save" option on a 12 pack of your favorite sweets (or sours! 😉), and head to your cart to finalize.

Can I cancel at any time?

Your subscription can be edited or cancelled anytime before you receive your "recurring order charge confirmation" email that should arrive in your inbox 3 days before your card on file is charged. This email confirms that your card on file has been charged and your new #KickSugar candy stash is now being processed to ship to it's new home. Once your sweet delivery has processed for shipment, we can no longer cancel or modify.

How do I modify or cancel my subscription?

To review your subscription you are required to login to your account. On your account homepage, the "Manage Subscriptions" text is located on the left side under your name/email. Click "Manage Subscription" to review frequency of delivery, next charge date & options to edit or cancel subscription.

Will I get a reminder before my subscription ships?

You'll get an email 3 days before your card on file is charged to notify you that the sweetest part of the month is approaching! This is the perfect time to modify or cancel your subscription as needed by clicking the link inside the email re: "Manage your subscription". Changes can no longer be made after your order is processed.

How do I login to my account?

Click the menu icon on the top right hand side of the homepage for the "login" option to appear. Click "login" and fill in your email and password. If you don't have a #KickSugar account click "register" to create an account. If you forgot your password click "forgot your password?" and an email prompting you to reset your password will appear in your inbox within a couple minutes (check your spam if it's not showing up!).  

How do I change my address on my account?

Login to your account (see "how do I login to my account" if your unsure how to do this), select "View Addresses" to edit and delete existing an address, or add a new address. Keeping up to date information allows for faster checkout & ensures that your sweets make it safely to their new home 😊.

How do I update my credit card on my account?

For regular orders we don't store any credit card information on file. For subscription orders, login to your account (see "how do I login to my account" if your unsure how to do this!), select "manage subscriptions" on top left corner, select "billing information" and update card on file & billing address.

What are the benefits of creating an account?

Your account is your one stop shop to review order history, update credit card information, update billing & shipping address, and manage your subscriptions. 🙌

Does SmartSweets Send Samples?

Unfortunately at this time we are not able to offer samples, however we do often host giveaway for a chance to win some of our #KickSugar candy! Be sure to follow us on social @SmartSweets to be the first to know when we launch a giveaway!

Do you offer any other size packages? (i.e. funsize, bulk packs etc)

Currently, we only sell in pouches of 50g or a carton of 12 (50g pouches) but stay tuned as we hope to be able to offer different size packages in the future!

I'm a Blogger/Influencer and I'd love to work with SmartSweets!

We love hearing from SmartSweets lovers, and from people who are passionate about spreading #KickSugar sweetness in their community! Feel free to start sharing with #SmartSweets and tagging @SmartSweets on your posts. Please head here to complete the 5-10 min application form for collaboration opportunities. 

What has changed related to the nutritional properties of fiber?

The answer to this one is quite involved - settle in and make yourself comfortable!

There is a new way of looking at the nutritional properties of a specific type of soluble fibre from tapioca, (which is known as isomalto-oligosaccharides or IMOs) which is one of the ingredients in our candies. Isomalto-oligosaccharides are naturally found in honey, miso, sake, and soy sauce.

The new Canadian perspective (the CFIA) is that the fiber like qualities of IMOs mean that it should be labeled as part fiber and part non-digestible carbs. 

A non-digestible carb simply means that digestive enzymes in our tummies do not react to the carb and turn into simple sugars, rather it passes through the body unprocessed - much like fiber does. 

Are you still with us? There’s a few more twists….

U.S regulators (the FDA) take a different view: this specific type of soluble tapioca fiber (which is known as isomalto-oligosaccharides or IMOs) have some properties of fiber, but they do not have certain specific attributes required to be called a fiber.  That is why the U.S. regulator is now saying that IMOs need to be classified as a non digestible carb on labels. 

We didn’t let these changes and these different views stop us -  it just gave us yet another reason to keep on innovating, especially as the feedback from our community was that there was too much fiber in our candies.

So what did we do?

We took these new perspectives on IMOs and soluble tapioca fiber into account as we tested 100’s of new recipes in our Candyland kitchen.  We opted to use a different type of soluble tapioca fiber that is fully classified as a fiber, along with IMOs  as kick ass ways to replace ingredients like corn syrup and offer a radically better alternative to traditional candy. 

Gold star if you are still with us after that explanation!! It’s certainly complicated but we want to share the facts with you so that you understand the evolving view on fiber and know that we are on the ball! As views have changed, so have our recipes and our labels. While we leave the classification to ingredients is the job of the food regulators, researching and understanding evolving ingredients and ways to replace sugar is our jam!

 

Is the Soluble Tapioca Fiber I see on the label today from IMO or a different type of soluble fiber that has all the properties of fiber?

For a short period, SmartSweets with both types of soluble tapioca fiber (IMO and non-IMO) will be available as we transition exclusively to our new recipe. If you see IMO spelt out on the label in full as isomalto-oligosaccharides, that’s a clue you have one of our evolved recipes in your hands. You can also look for 'Kick Sugar Keep Candy' on the top left of the pouch! 

What is a non-digestible carb and how does it differ from fiber?

A non-digestible carb is a carbohydrate that doesn’t react with the digestive enzymes in our tummies and passes through the body without being converted to simple sugar. In this respect it is very similar to fiber but lacks some of the other characteristics of fiber.

Why have you changed the type of tapioca fiber you are using?

Views on the amount of fiber in soluble tapioca fiber from IMOs have changed and this is one of the reasons we have evolved our formulation. By using a different type of soluble tapioca fiber and IMO we are able to include a moderate amount of fiber in our products and offer a kick ass replacement to high quantities of sugar typically found  in gummy candies.

Why do you have different recipes for your candy in Canada and the U.S?

We are committed to using cutting edge ingredients in our recipes. In the U.S we are innovating using a sweetener called allulose that isn’t available for use in recipes in Canada - yet. This isn’t unusual - Canada typically takes longer than the U.S. to approve new ingredient innovations, but we expect it will catch up!

We didn’t want our Canadian community to have to wait for an evolved recipe, so we’ve tweaked our Canadian recipe to give you what you've been asking for (while keeping in line with the updated regulations) - lower fiber content and no carrageenan. The Canadian recipe contains both Isomalto-oligosaccharides and soluble fiber from tapioca. These ingredients are now broken out on the label in a different way.

When will allulose be available in Canada? Will you change your Canadian formulation then?

We don’t know the answer to that but do hope that Canada will catch up (it always does!). In the meantime, we are happy to offer a #KickSugar candy that responds to our community feedback and provides a radically better alternative to traditional candy.

Are SmartSweets Keto Friendly?

While we don't innovate for any specific diet, we know & love that the keto community is part of the mission to #KickSugar and have been extremely mindful of feedback. We worked our hardest to get the net carbs as low as humanly possible while using quality ingredients, 79-92% less sugar than traditional candy, no sugar alcohols, not sneakily messing with package size and ensuring our candy is tummy friendly. We can't wait to hear how SmartSweets works for you!

Will SmartSweets spike my blood sugar?

Your blood sugar should increase to the expected amount for the net carbs on our nutrition label.

How do you analyze the nutritional impact of SmartSweets?

We are obsessed with kicking sugar and want to go the extra mile to ensure that every last molecule is accounted for in our nutritional labeling. 

We discovered that the approved testing method in the US and Canada (AOAC method) actually misses a sugar molecule- Isomaltose. So, we created our own customized test to be sure we catch it all - the sugars measured by the government approved method AND Isomaltose - going above and beyond what is required by the FDA and CFIA.

What type of corn are you using?

Great question! We were uber careful in selecting our supplier and the type of corn fiber we are using in our recipes as we know that there is a huge range of quality out there. Rest assured that the non-gmo corn fiber we are using in our evolved Canadian recipes is NOT a by-product or filler, but rather a very high-quality source of fiber and very concentrated source of dietary fiber. Ultimately, our bodies all respond differently so pay attention to what works for YOU. And as a reminder, Fruity Gummy Bears and Gummy Worms do not use non-GMO corn fiber, but rather non-GMO isomalto-oligosaccharides. Reach out here us if you would like more info from our ingredient suppliers.

What type of fiber are you using?

As a result of a flurry of innovation we currently have a few different formulations on shelf. The type of fiber varies depending on the recipe and is shown in our ingredient list. We have evolved the type of fiber we use to align with the latest thinking on what constitutes a fiber. We have transitioned over to using a new type of soluble tapioca fiber and high quality corn fiber in Canada.

Do SmartSweets contain IMO? Why?

Yes we use some IMO, also known as isomalto-oligosaccharides or soluble tapioca fiber from IMO. IMO is a kick ass replacement for the corn syrup that is found in traditional candy and plays an important role in our candy to allow us to kick as many grams as sugar as possible while not causing stomach upset. IMO used to be thought of as a fiber but is now viewed as a non digestible carb. A non-digestible carb simply means that digestive enzymes in our tummies do not react to the carb and turn into simple sugars, rather it passes through the body unprocessed - much like fiber does.

Save 20% on #KickSugar candy orders over $30 with code BLACKFRIDAY (automatically added at checkout).

Is my sale order final sale? Can I get a return, exchange or refund?

This offer is final sale - no refunds, returns or exchanges.

Can I apply another discount code to the sale?

This offer cannot be combined with any other offers or promo codes. 

Will there by any shipping delays? How long will my sale order take to arrive?

Thanks for checking in! Orders are currently taking 3-5 business days to fulfil and then 1-5 business days to deliver once shipped, depending on where you live. You will get a tracking number in your inbox as soon as your #KickSugar candy is on its way to you! Can't wait until your candy arrives - thank you for bear-ing with us!

Does the sale apply to Build a Box?

Yes!