Returns & Exchanges


We’re so excited for you to try SmartSweets and join us on the mission to #KickSugar and can’t wait for our delicious innovations to hit your tastebuds! If you receive your first order and decide it’s not for you, please send an email to within 7 days of receiving it and we will happily refund your first order. 



We do not offer exchanges at this time. Please contact us here and we can help find an alternate solution!


Have a Concern?

Oh no! We want to make sure you’re having the sweetest #KickSugar candy experience possible. Please contact us here within 14 days of receiving your order so we can make it right!


Can I Cancel My Order?

Once an order has been placed, we are unfortunately unable to cancel it. If you are looking to update the address, please send us a note to ASAP so we can try to do that for you. Please note if the order is already in the postal system, we are unable to adjust the address and it is your responsibility to collect the order from the provided shipping address.