FAQs

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Why is it so important to you that SmartSweets have no sugar alcohols?

Sugar alcohols are often used in the food industry to push down the net carb count. We think that this comes at waayy too high a cost to our bodies. We want SmartSweets to be friendly to our tummies so we will never use sugar alcohols!

Why have you developed your own testing method?

We discovered that standard nutritional tests actually leave out a sugar molecule. We want our community to know about this so our nutritional stats include all the required testing PLUS an extra sugar molecule others don’t capture.

Once opened, how long do SmartSweets last?

Take the total carb count and subtract the amount of fiber and the amount of allulose and you will be left with net carbs. Each pouch calls out the amount of allulose so you will have all the info you need to make this calculation, and our packaging has the net carb calculation right on the bag! 

Are SmartSweets plant-based?

Sweet Fish, Sour Blast Buddies, Peach Rings, Sourmelon Bites, Cola Gummies, Red Twists, Lollipops and Jolly Gems are all 100% plant-based and vegan friendly! 🌱 Our Fruity Gummy Bears and Gummy Worms contain gelatin and are not plant-based.

Are SmartSweets kosher?

Sweet Fish, Sour Blast Buddies, Peach Rings, Sourmelon Bites, Cola Gummies, Red Twists, Lollipops and Jolly Gems are plant-based but not Kosher certified. 

Our Fruity Gummy Bears and Gummy Worms contain pork-based gelatin and are not Kosher.

Are smartsweets safe for those with peanut/tree nut allergies?

Caramels contain coconut as an ingredient. All other US #KickSugar candy flavors are currently made without any FDA regulated top major food allergens as ingredients.

We try our best to use allergen-free facilities that do not process the major food allergens identified by US regulatory authorities, however some of our products may be made in facilities that process and handles allergens. Our manufacturing facilities have robust separation and testing programs to ensure there is no cross-contamination. In addition, we add precautionary allergen statements on our packaging if the facility processes or handles the allergens for our consumers to make the right decisions. This precautionary statement is currently on our Lollipop and Caramels packaging. If you have severe allergy concerns, please consult your doctor before consuming. Please note that our coconut oil is refined and thus exempt from tree nut labelling as it does not contain any protein content in the finished oil. 

Will you continue to update your recipes?

Innovation is in our DNA! We are committed to using cutting edge ingredients in our recipes and will continue to evolve with new candies and tweaks to existing recipes over time.

Who regulates your product?

SmartSweets products are regulated by the FDA in the US and Health Canada and CFIA in Canada. These agencies regulate the classification and labeling of ingredients, among many other things.

Has the portion size changed?

We are so excited to now offer a variety of sizes at various retailers - but our standard bag hasn't changed! Our 50g bags remain one serving for the whole bag.

How are you innovating your recipes?

We want to disrupt the candy aisle and offer a radically better choice to traditional candy. We also want to remove the sugar in a category comprised of 97% sugar! When you have goals this big and bold, it requires a lot of innovation. Innovation requires testing, experimenting and lots of iterations - we just don’t stop! It’s in our DNA.

Does Whole Foods Market have a different recipe?

Yes! The Whole Foods Market recipe contains chicory root and is exclusive to them. The allulose recipe is available on smartsweets.com and at all your favorite retailersexceptWhole Foods. Each recipe has specific nutritional information and updated ingredients listed on the back of the bag.

Why is offering plant-based options important to you?

The simple answer is that we know this is important to you - our community - and we want to extend the benefits of a radically better choice to traditional candy to those following plant-based diets, who until now have been extremely limited in the candy they can enjoy.

Do I need to be careful about how many pouches I consume because of the high amounts of fiber?

Unlike traditional candy where fiber is nowhere to be seen, our candy represents approximately 32-46% of the daily recommended fiber intake. Fiber offers so many benefits but for some of us our digestive systems are particularly sensitive to consuming high quantities of fiber in one sitting. Word to the wise - if you are looking to increase your fiber - go slow! it’s advised to do so gradually over the course of a few weeks to allow your system to adjust without side effects.

Can I purchase the Canadian recipe anywhere in the U.S?

Our Canadian recipe is exclusively available on smartsweets.ca and in Canadian retailers.

Shipping

Do you ship to Alaska and Hawaii?

Unfortunately we are currently unable to ship to Alaska and Hawaii. We ship to all other US states (via SmartSweets.com) and to Canada (via SmartSweets.ca).

Do you ship overseas?

We currently ship to all US states except for Alaska and Hawaii (via SmartSweets.com) and to Canada (via SmartSweets.ca).

Subscription

What is a subscription?

When you check out using the "subscription" option, you are making an advanced payment schedule in order to receive your #KickSugar candy fix on a predetermined date every 30 days.To activate your subscription, choose the "Subscribe + Save" option on a 12 pack of your favorite sweets (or sours! 😉), and head to your cart to finalize.

Can I cancel anytime?

Your subscription can be edited or cancelled anytime before you receive your "recurring order charge confirmation" email that should arrive in your inbox 3 days before your next charge. This email confirms that your card on file has been charged and your new #KickSugar candy stash is now being processed to ship to its new home. Once your sweet delivery has processed for shipment, we can no longer cancel or modify it.

How do I modify or cancel my subscription?

To review your subscription you are required to login to your account. On your account homepage, the "Manage Subscriptions" text is located on the left side under your name/email. Click "Manage Subscription" to review frequency of delivery, next charge date & options to edit or cancel subscription.

Will I get a reminder before my subscription ships?

You'll get an email 3 days before your card on file is charged to notify you that the sweetest part of the month is approaching! This is the perfect time to modify or cancel your subscription as needed by clicking the link inside the email re: "Manage your subscription". Changes can no longer be made after your order is processed.

My Account & Extras

How do I login to my account?

Click the menu icon on the top right hand side of the homepage for the "login" option to appear. Click "login" and fill in email and password. If you don't have a #KickSugar account click "register" to create an account. If you forgot your password, click "forgot your password?" and an email prompting you to reset your password will appear in your inbox within 5 minutes (check your spam if it's not showing up!). 

How do I change my address on my account?

Login to your account (see "how do I login to my account" if you're unsure how to do this), select "View Addresses" to edit and delete existing address(es), or add a new address. Keeping up to date information allows for faster checkout & ensures that your sweets make it safely to their new home! 😊

How do I update the credit card on my account?

For regular orders we don't store any credit card information on file. For subscription orders, login to your account (see "how do I login to my account" if you're unsure how to do this!), select "manage subscriptions" on the top left corner, then select "billing information" and update the card on file & billing address.

What are the benefits of creating an account?

Your account is your one-stop-shop to review order history, update credit card information, update billing & shipping address, and manage your subscriptions 🙌

Does smartsweets send samples?

Unfortunately at this time we are unable to offer samples, however we do often host giveaway for a chance to win some of our #KickSugar candy! Be sure to follow us on social @SmartSweets to be the first to know when we launch a giveaway!

Do you offer any other size packages? (I.E. Funsize, bulk packs etc)

We are so excited to offer exclusive Pantry Packs at Whole Foods in the USA. Be sure to call your local store and check if they have what you're looking for! Fruity Gummy Bears, Peach Rings, Sweet Fish and Sour Blast Buddies are all rolling out in-store at Whole Foods in resealable Pantry Packs!

I'm a blogger/influencer and would love to work with smartsweets!

We love hearing from SmartSweets lovers, and from people who are passionate about spreading #KickSugar sweetness in their community! Feel free to start sharing with #SmartSweets and tagging @SmartSweets on your posts. Please head here to complete the 5-10 min application form. We will be in touch if there are any collaboration opportunities available! 

Nutritional Info

What has changed in relation to the nutritional properties of fiber?

The answer to this one is quite involved - settle in and make yourself comfortable!

There is a new way of looking at the nutritional properties of a specific type of soluble fiber from tapioca, (which is known as isomalto-oligosaccharides) and is one of the ingredients in our candies. Isomalto-oligosaccharides are naturally found in honey, miso, sake, and soy sauce.

The new U.S perspective (from the FDA) is that this specific type of soluble tapioca fiber (which is known as isomalto-oligosaccharides or IMOs) do not have all of the fiber attributes needed required to be called a fiber. That is why the U.S. regulator is now saying that IMOs need to be classified as a non digestible carb on labels. 

A non-digestible carb simply means that digestive enzymes in our tummies do not react to the carb and turn into simple sugars, rather it passes through the body unprocessed - much like fiber does. 

Canadian regulators have a different view than the FDA. From the Canadian perspective the fiber like qualities of IMOs mean that it should be labeled as part fiber and part non-digestible carb. 

We didn’t let that stop us - it just gave us yet another reason to keep on innovating, especially as the feedback from our community was that there was too much fiber in our candies.

We took these new perspectives on IMOs and tapioca fiber into account as we tested 100’s of new recipes in our Candyland kitchen.  We opted to use a different type of soluble tapioca fiber that is fully classified as a fiber along with IMOs as kick-ass ways to replace ingredients like corn syrup and offer a radically better choice to traditional candy. 

Gold star if you are still with us after that explanation!! It’s certainly complicated but we want to share the facts with you so that you understand the evolving view on fiber and know that we are on the ball! As views have changed, so have our recipes and our labels. While the classification of ingredients is the job of the food regulators, researching and understanding evolving ingredients and ways to replace sugar is our jam!

Is the soluble tapioca fiber I see on the label today from imo or a different type of soluble fiber that has all the properties of fiber?

For a short period, SmartSweets with both types of soluble tapioca fiber (IMO and non-IMO) will be available as we transition exclusively to our new recipe. If you see IMO spelt out on the label in full as isomalto-oligosaccharides, that’s a clue you have one of our evolved recipes in your hands. You can also look for "Kick Sugar Keep Candy" on the top left of the pouch! 

What is a non-digestible carb and how does it differ from fiber?

A non-digestible carb is a carbohydrate that doesn’t react with the digestive enzymes in our tummies and passes through the body without being converted to simple sugar. In this respect it is very similar to fiber but lacks some of the additional health benefits that fiber offers.

Why do you have different recipes for your candy in Canada and the U.S?

We are committed to using cutting edge ingredients in our recipes. In the U.S we are innovating using a sweetener called allulose that isn’t available for use in recipes in Canada - yet. This isn’t unusual - Canada typically takes longer than the U.S. to approve new ingredient innovations, but we expect it will catch up!

Will SmartSweets spike my blood sugar?

Your blood sugar should increase to the expected amount for the net carbs on our nutrition label.

Are SmartSweets keto friendly?

While we don't innovate for any specific diet, we know & love that the keto community is part of the mission to #KickSugar and have been extremely mindful of feedback. Our new recipe has the best overall impact on the body and is a radically better choice to traditional candy. We worked our hardest to get the net carbs as low as humanly possible while using quality ingredients, up to 92% less sugar than traditional candy, no sugar alcohols, not sneakily messing with package size and ensuring our candy is tummy friendly. We can't wait to hear how SmartSweets works for you!

How do you analyze the nutritional impact of SmartSweets?

We are obsessed with kicking sugar and want to go the extra mile to ensure that every last moleculeof sugaris accounted for in our nutritional labeling. We discovered that the approved testing method in the US and Canada (AOAC method) actually misses a sugar molecule- Isomaltose. So, we created our own customized test to be sure we catch it all -the sugars measured by thegovernment approved method AND Isomaltose - going above and beyond what is required by the FDAandCFIA.

What is allulose?

Allulose is a new innovative low-glycemic index sweetener that tastes like sugar but doesn’t act like sugar in the body.Since allulose isn't absorbed by the body, you subtract it, along with fiber, to find the net carbs per bag. Allulose is only in our U.S recipe (for now!)

How is allulose made?

Our manufacturer creates allulose by breaking down the carbohydrate in corn through a series of proprietary enzymatic processes. The end result is an ingredient that tastes like sugar but is a radically better alternative.

How many calories does allulose have?

There are approximately 0.4 calories per gram of allulose. Compare this to regular sugar at 4 calories a gram! 90% less calories with allulose but all the sweet taste!

How is allulose classified on your nutritional label?

It is not included as a sugar but rather is classified as a non digestible carbohydrate. It passes through the body and doesn’t interact with digestive enzymes, nor convert to simple sugar in the body.

What is monk fruit?

We are constantly researching ingredients to find the very best for our #KickSugar candy, and we are super proud to include monk fruit in most of our innovations! Monk fruit is a low glycemic natural sweetener that adds a nice pop of sweetness.

What type of fiber are you using?

As a result of a flurry of innovation we currently have a few different formulations on shelf. The type of fiber varies depending on the recipe and is shown in our ingredient list. We have evolved the type of fiber we use to align with the latest thinking on what constitutes a fiber. We have transitioned over to using a new type of soluble tapioca fiber and allulose in the U.S.

Do SmartSweets contain IMO? Why?

Yes we use some IMO, also known as isomalto-oligosaccharides or soluble tapioca fiber from IMO. IMO is a kick ass replacement for the corn syrup that is found in traditional candy and plays an important role in our candy to allow us to kick as many grams of sugar as possible while not causing stomach upset. IMO used to be thought of as a fiber but is now viewed as a non digestible carb. A non-digestible carb simply means that digestive enzymes in our tummies do not react to the carb and turn into simple sugars but rather it passes through the body unprocessed - much like fiber does.

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Have more questions?

Feel free to get in touch with us. We love talking all things candy!

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